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Custom products are not refundable.
Please note the customer shall bear the shipping costs of the product to the warehouses unless the product is damaged or doesn't meet the description.
Unfortunately, we cannot accept returns on sale items or gift cards
To start a return, you can contact us at info@igohomestore.com If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at
info@igohomestore.com
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.